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    Laptop Flop, Part 6

    | USA | Extra Stupid, Technology

    (I work as a computer tech for a major university that has a contract with a government agency. The laptops issued to the government agents are standard except for the software. We try to diagnose and repair everything over the phone, and when we can’t resolve the problem, the customers are required to ship the laptops to us.)

    Me: “[Organization]. This is [My Name].”

    Customer: “Yeah, I accidentally spilled some soda into my laptop keyboard.”

    Me: “Okay.”

    Customer: “So I shut it off immediately, but the keys were all sticky.”

    Me: “Okay, so we—”

    Customer: “So I decided that I would run it through the dishwasher.”

    Me: “You what?”

    Customer: “So yeah, I figured it wouldn’t hurt anything if I didn’t turn it on right away, while it was still wet.”

    Me: “So, your laptop is—”

    Customer: “Well, I didn’t want to wait for it to dry. So I figured I could use a blow dryer on it.”

    (A blow dryer typically heats up to less than 160 degrees F or about 71 degrees C.)

    Me: “So the laptop needs—”

    Customer: “But I didn’t actually have a blow dryer, I only had a heat gun.”

    (Heat guns are shop and industrial tools used to melt plastics, solder, and a host of other things, often generating heat in the 1100 degrees F [about 600 C] range. Keyboards can melt at temperatures as low as 200 degrees F/93 degrees C.)

    Me: “So, you need to—”

    Customer: “So, the whole middle of the laptop is melted. Do you think I need to send it in?”

    Me: *sigh* “Yes, just ship it to us, we will ship a replacement.”

    Related:
    Laptop Flop, Part 5
    Laptop Flop, Part 4
    Laptop Flop, Part 3