Land Of The Free, Home Of The Naive
(I get a call from a new renter with whom I had signed a lease contract with the previous night.)
Me: “Thanks for calling [Apartments]! How may I help you?”
Renter: “My name is [Renter] and I just signed the lease last night. I want to cancel it.”
Me: “Cancel? I’m sorry, but the lease is a binding contract between yourself and the management company, as we discussed.”
Renter: “What?! I don’t want it! Just cancel it!”
Me: “Well, there are some options. We can try to rent the apartment to another tenant to end your lease early, or, if you happen to qualify for a job or military transfer–”
Renter: “I can’t believe you’re doing this to me. I can’t believe that in the United States of America, I can sign a legal document, and not get out of it!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
