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    Lack Of Grey Matter, Part 2

    | Denver, CO, USA |

    Me: “Thank you for calling [company], how may I help you?”

    Customer: “My computer monitor is broken.”

    Me: “Okay, sir. What are the symptoms? Does it just not turn on?”

    Customer: “The text is really hard to read.”

    Me: “Just the text?”

    Customer: “Yeah, everything else is fine. I think the backlight thing is dying.”

    (I remote connect to the users machine.)

    Me: “Is this what you’re talking about?” *uses the pointer on the screen*

    Customer: “Yeah, the text right there in my email. It’s faded out. See that?”

    Me: “Sir, your text color is set to grey.”

    Customer: “I didn’t know the monitor could do that!”

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    Lack Of Grey Matter