Knowledge On Fizzy Is Fuzzy, Part 2
(I’m a manager at a fast food restaurant. It’s a little past six am, and we have just opened, when the phone rings.)
Me: “This is [Store]. How may I help you?”
(The caller sounds like a teenage girl.)
Caller: “Hi! Um… so… I was wondering… Do you have any pop without fizz?”
Me: “Well, we have Orange HiC, Frutopia, and Powerade. Those are all of the fountain drinks that don’t have fizz.”
Caller: “But don’t you have any POP without fizz?”
Me: “No ma’am, I’m sorry. We don’t.”
Caller: “Well, couldn’t you just… take the fizz out?”
Me: “No, ma’am, I’m sorry. I don’t really have a way of doing that. It comes out of the fountain that way.”
Caller: “But, aren’t the syrup and the fizz separate? Couldn’t you make it come out without the fizz?”
Me: “I don’t believe so.”
Caller: “Well, couldn’t you try?”
Me: “I don’t think so. I’d be messing with a lot of equipment that I’m not really qualified to operate, and I wouldn’t want to break anything.”
Caller: “Oh. Well, that’s very disappointing.”
Me: “I’m sorry about that. Is there anything else I can help you with today?”
Caller: “Yes! Can I get a burger?”
Me: “Yes, if you come into the store and order one.”
Caller: “Oh. I could come in right now and get one? It isn’t breakfast or something?”
Me: “Well, yes, we do serve breakfast until 11 am. I just meant that I can’t take your order or give you food over the phone; if you want to order food, you’d need to come up to the store and order it in person.”
Caller: “But you’re on breakfast until 11 am?”
Me: “Yes, ma’am.”
Caller: “Oh. Well… thanks… I guess…”
Me: “Is there anything else I can help you with today?”
Caller: “No, I guess not.”
Me: “All right! Thank you for calling. Have a great day!”
Caller: “Bye!”
Me: *bursts out laughing*
Coworker: “What the heck was that about?”
Me: “Either that was one of the most entertaining prank calls I’ve ever gotten, or… Well, I don’t want to think about it if she was actually serious!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.