(I am taking a refill order over the phone.)

Me: “Thank you for calling [pharmacy]. How can I help you?”

Customer: “I need to refill a couple of prescriptions. This one I have the number for.”

(She proceeds to give me the number, and while I am running the prescription through her insurance I hear some kids playing in the background.)

Me: “Okay, so that one went through just fine. What is the next one?”

Customer: “I don’t have the number, but can you look it up for me? It’s my birth control.”

(I look in the customer’s file and sure enough it’s there. But while I am running it, the playing in the background has turned into a serious screaming and fighting match.)

Customer: *embarrassed* “And this is why I am refilling the birth control. Can’t you tell?”