Kids Like Scratch And Sniff Anyway
Me: “I’m sorry, we only have that book in paperback. Would you like me to order the hardback?”
Customer: “Yes, I’m replacing a damaged book and the school library insisted that it be hardback.”
(While I begin to collect her information, the customer starts muttering sulkily.)
Customer: “We shouldn’t have to replace it. Our dog urinated on it. The pages are a little stained, but they dried. It’s not like it smells or anything. You can still read it. Those librarians are so picky!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
