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    Just Wanted To Be Extra Extra Sure

    , | Pittsburgh, PA, USA |

    (The power went out on campus. We have generator power in some parts of the school, particularly where I am. Then, an admin assistant calls…)

    Me: “Help Desk, this is ***, how can I help you?”

    Admin Assistant: “How can I shut my computer off?”

    Me: “Okay. The beeping you hear in your room is a UPS. It’s going to keep your computer powered on for only about 19 minutes at best, so it’s good you called. Go into your Start menu and shut your computer down through the shut down option.

    Admin Assistant: “Okay, where?”

    Me: *explains how to shut down a computer*

    Admin Assistant: “I don’t see where you’re talking about.”

    Me: “Okay, do you see your computer screen?”

    Admin Assistant: “No, it’s dark in here. It’s dark everywhere. The power went out.”

    Me: “Yes, I know. It’s out all over campus. ”

    Admin Assistant: “Yeah, so I can’t see anything in here. My computer is off.”

    Me: “Okay… your computer is off? Then why did you call? What do you need?”

    Admin Assistant: “I don’t know. I just wanted to know how to shut my computer down.”

    (I’m not kidding. This really happened. I’ve read similar stories on other web sites. But this is actually what happened to me when I was working a university help desk. Computer Science department, no less.)