Just Give Them A Watered Down Answer
(I work at a hotel half an hour away from Niagara Falls.)
Customer: “What time do the Falls stop?”
Me: “You mean the stores? I think they’re probably closed-”
Customer: “No, no, the Falls. What time do they run until?”
Me: “The lights? I believe 10 or so–”
Customer: “No, no, I mean the actual waterfall. What time do they turn it off?”
Me: “Midnight.”
(It’s about 11:30 pm, so they thank me and run out. Two hours later, they return.)
Customer: “Thanks a lot for the help earlier! I guess it was our lucky day. They didn’t turn them off yet!”
This story is part of our Clueless Tourists roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.