Patron: “Hi, can you help me find this book?” *hands me piece of paper with call number* “I went to look for it, but I couldn’t find it.”

Me: “Sure, let’s go take a look.”

(I take him to the stacks and start to walk down the correct row.)

Patron: “Yeah, this is where I was looking.”

(I pull down the book with that call number. This particular copy is brown.)

Me: “There you go!”

Patron: *disappointed* “Oh, I was looking for a black cover!”