Judging A Book By Its Cover
Patron: “Hi, can you help me find this book?” *hands me piece of paper with call number* “I went to look for it, but I couldn’t find it.”
Me: “Sure, let’s go take a look.”
(I take him to the stacks and start to walk down the correct row.)
Patron: “Yeah, this is where I was looking.”
(I pull down the book with that call number. This particular copy is brown.)
Me: “There you go!”
Patron: *disappointed* “Oh, I was looking for a black cover!”
Question of the Week
Have you ever served a bad customer who got what they deserved?