October Theme Of The Month: Halloween!

It’s What Grammy Would Have Wanted

| Bristol County, MA, USA | Family & Kids, Liars & Scammers, Theme Of The Month, Tourists/Travel

(I work for a call center that handles hotel reservations. We get a lot of people who are worried about canceling and being hit with a penalty.)

Guest: “Hi, I’m calling to cancel my reservation for the Bahamas. My grandmother passed away, and my family wants us to be close for the funeral.”

Me: “I’m so sorry; I completely understand and I will definitely see what I can do to help.”

Guest: “Well… I don’t think I’m within the cancel deadline; can you waive the penalty considering the circumstance? It’s just a really bad time in my life right now, and I want to be close to the family in California. Do I really have to pay the few hundred dollar charge?”

(I check his reservation, and he’s well within the cancel policy.)

Me: “Sir, you’re not past the deadline. There was a charge taken, but you technically still have a couple days to cancel. There’s no penalty and the charged amount will be refunded.”

Guest: “Fantastic!! In that case, can I re-book for Aruba?”

Me: “…I’m sorry? For the same dates?”

Guest: “Yeah!”

(The guest pauses, and realizes he has outed himself.)

Guest: “…so I’m, you know, closer…”