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    It’s Not Unusual To Be Fake With Anyone

    | Nottingham, UK |

    (I work in the Asset Management Department for a provider of loans and mortgages. It means that I have to try over the phone to get money out of people who haven’t made their monthly payments in ages.)

    Customer: “Hello?”

    Me: “Hello, is that Richard White?”

    Customer: “Yeah, who’s this?”

    Me: “Hello Richard, this is Maria calling from *** Finance. I just need to ask you some security questions before I proceed: could you please give me your date of birth?”

    Customer: “…”

    Me: “Hello?”

    Customer: “Oh yeah… it’s… um… 3rd of December… 19… 74.”

    (This is a completely different date of birth to what is on my screen.)

    Me: “And you confirmed that you are Richard White?”

    Customer: “No… my name’s… um… my name’s Tom.”

    Me: “Tom?”

    Customer: “Yes.”

    Me: “Tom what?”

    Customer: “Tom… Jones.”

    Me: “But you just said you were Richard White.”

    Customer: *hangs up*