October Theme Of The Month: Halloween!

It’s Not Unusual To Be Fake With Anyone

| Nottingham, UK | Uncategorized

(I work in the Asset Management Department for a provider of loans and mortgages. It means that I have to try over the phone to get money out of people who haven’t made their monthly payments in ages.)

Customer: “Hello?”

Me: “Hello, is that Richard White?”

Customer: “Yeah, who’s this?”

Me: “Hello Richard, this is Maria calling from *** Finance. I just need to ask you some security questions before I proceed: could you please give me your date of birth?”

Customer: “…”

Me: “Hello?”

Customer: “Oh yeah… it’s… um… 3rd of December… 19… 74.”

(This is a completely different date of birth to what is on my screen.)

Me: “And you confirmed that you are Richard White?”

Customer: “No… my name’s… um… my name’s Tom.”

Me: “Tom?”

Customer: “Yes.”

Me: “Tom what?”

Customer: “Tom… Jones.”

Me: “But you just said you were Richard White.”

Customer: *hangs up*