Me: “Hi welcome to [coffee shop]! What can I get started for you today?”

Drive-through customer: “I want a mo-CHA.”

Me: “What size?”

Customer: “The middle one.”

Me: “Okay, did you want that hot or iced?”

Customer: “What?”

Me: “Did you want that hot or iced?”

Customer: “I don’t understand what you’re asking. Why are you asking me so many questions? Why can’t you just make my drink?”

Me: “I just need to know if you want it hot or iced.”

Customer: “What’s the difference?”

Me: “Excuse me?”

Customer: “What’s the difference between hot and iced?”

Me: “About a hundred and thirty degrees?”

Customer: “Oh… hot!”

(Of course, when she gets up to the window it turns out she wanted an iced blended mocha.)