It’s Not Exactly SAT Vocabulary
(A customer comes through the drive-thru.)
Me: “Hi welcome to [Coffee Shop]! What can I get started for you today?”
Customer: “I want a mo-CHA.”
Me: “What size?”
Customer: “The middle one.”
Me: “Okay, did you want that hot or iced?”
Customer: “What?”
Me: “Did you want that hot or iced?”
Customer: “I don’t understand what you’re asking. Why are you asking me so many questions? Why can’t you just make my drink?”
Me: “I just need to know if you want it hot or iced.”
Customer: “What’s the difference?”
Me: “Excuse me?”
Customer: “What’s the difference between hot and iced?”
Me: “About a hundred and thirty degrees?”
Customer: “Oh… hot!”
(Of course, when she gets up to the window it turns out she wanted an iced blended mocha.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.