(A customer had some serious problems with his computer, and since we are an internet company, we refer to the computer manufacturer number.)

Me: “Okay, sir, can you tell me the brand of your computer?”

Caller: “Compaq…” (or so I thought I heard…)

Me: “Okay, sir, give me a sec–”

Caller: *apparently still reading* “…compact disc.”

Me: >.<