It’s Gonna Be A Long Call, Part 7
Me: “Hello, you’re through to [Insurance Company]. How can I help?”
Customer: “I need a quote for home insurance.”
Me: “No problem. The quote can take up to fifteen minutes. Do you have the time?”
Customer: “Yes, it’s 11:15. Why?”
Me: “Uh… what?”
Customer: “It’s 11:15. Don’t you have a clock?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
