It’s Going To Be A Tough Quarter
Customer: “Can you help me put packing tape on this box so I can ship it?”
Me: “Of course.”
(I help her seal the box, which is full of nice clothes. Then I put the box’s measurements in and show her the prices.)
Me: “Looks like your cheapest bet will be through USPS at [price].”
Customer: “What about this option?”
(She points at a USPS option that is about 25 cents cheaper than what I offered.)
Me: “That’s the Media Mail rate. It only applies if you’re shipping books or CDs.”
Customer: “Well, I’m shipping books.”
Me: “No, I saw the contents of your package when I sealed it. You’re not shipping books or CDs, so I can’t give you the media rate.”
Customer: “But I want the cheaper price.”
Me: “It’s only a difference of 25 cents. It isn’t that big a difference, is it?”
Customer: “Can’t you, like, just say that I’m shipping books?”
Me: “You’re asking me to lie and put my job at risk just to save you a quarter?”
Customer: “Yes! God! Is that too much to ask to save me some money?”
Question of the Week
Have you ever served a bad customer who got what they deserved?