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    It’s Difficult To Make It Any Simpler

    | Nashville, TN, USA |

    Me: “Hi, this is *** how may I help you?”

    Caller: “Yes, I just bought a Xbox 360 and it doesn’t work.”

    Me: “Could you describe the problem ma’am?”

    Caller: “It won’t turn on. I took it out of the box and it won’t turn on.”

    Me: “Are all the cables plugged into the system TV and wall outlet?”

    Caller: “I have to plug it in?”

    Me: “Yes, ma’am. It will not work unless it is plugged in.”

    Caller: “How do I do that?”

    (I go through the steps of connecting the AV cables and the power plug.)

    Caller:  “It still won’t turn on.”

    Me: “Did you push the power button?”

    Caller: “What’s that?”

    Me: “The big round button on the front of the console.”

    Caller: “I don’t know why you make these machines so difficult to use!” *hangs up*