Me: “Thank you for calling [hotel], this is [name]. How may I assist you today?”

Customer: “What time do you stop room service?”

Me: “I’m sorry, but we don’t offer room service.”

Customer: “What’s up with that?”

Me: “We don’t have a kitchen in the hotel.”

Customer: “Well, y’all need to get one!”

Me: “You’re right. I will start filing for permits and hiring subcontractors and have the kitchen built before you arrive.”

Customer: “That’s great, you truly offer excellent customer service!”