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    It’s Always Best To Check

    | Central Valley, CA, USA | Extra Stupid

    (I have spoken to this caller about two weeks ago. She calls again and I pull up her account.)

    Caller: “I called a couple of weeks ago and was told to expect a check for $1000.”

    Me: “Yes, that’s correct, I remember authorizing the check myself, let me review the file. I spoke to you on the 9th, and the check went out on the 10th.”

    Caller: “Today is the 22nd, and I haven’t received it yet.”

    Me: “I’m sorry about that, let’s double-check your address. We send the check to [address].”

    Caller: “Yes, that is correct.”

    Me: “Okay, let’s make sure that we have everything spelled correctly.”

    (We double-check that her name and address are spelled correctly.)

    Me: “Ma’am, have you been having any difficulties with receiving your mail? Have you gotten the mail from anybody else?”

    Caller: “I don’t know, I haven’t checked the mail all week!”

    Me: “Then maybe you should check your mail?”

    Caller: “As in right now?”

    Me: “Yes, I can hold while you check.”

    Caller: “Okay, I’ll be right back.”

    (Caller puts the phone down, and she comes back on the line in about a minute.)

    Caller: “I got the check!”