October Theme Of The Month: Halloween!

It’s A Stupid Stupid Stupid Stupid World

| Brisbane, QLD, Australia | Technology

(I work in one of Australia’s most popular consumer electronics companies. One day, I have an older lady of about 70 years come in to return a digital radio.)

Me: “Hello, ma’am. Can I point you in the right direction?”

Customer: “No, I’m here to return this radio. The world has gone stupid!”

Me: “How do you mean?”

Customer: “I turn the thing on and it says ‘scan channels’! I don’t get any sound!”

Me: “Did you press the scan button?”

Customer: “No. Why would I do something stupid like that?”

Me: “It’s how you get the channels, ma’am. You scan the stations and then just press the ‘next’ button to find what you’re after.”

Customer: “The world has gone stupid! I’m an educated lady! Why does everything have to be so difficult?”

Me: “Did you read the manual, ma’am?”

Customer: “It’s a f***ing radio! I shouldn’t have to read any manuals.”

(I show the customer exactly what is needed to be done.)

Customer: “I’m an educated old lady! I shouldn’t have to learn anything new! The world has gone stupid! You’re all a bunch of morons! The world is supposed to be getting easier!”

Me: “And how is pressing two buttons so difficult, ma’am?”

Customer: “Well, how do I tune it then?”

Me: “As I just showed you ma’am, you press this button.” *points to “scan”* “Then, this button.” *points to “next”* “Keep pressing it until you find the station you want. It’s simple.”

Customer: “The world is stupid! Things are meant to be getting easier, not harder!”

Me: “I’m sorry, what would you like me to do about it?”

Customer: “I want a digital radio that works like the old style transistor.”

Me: “We don’t have those, sorry.”

Customer: “You do! I saw them there when I bought this piece of garbage.”

Me: “These ones? These are analogue, not digital.”

Customer: “How is that my problem?”

Me: “You can’t pick up the digital channels with these.”

Customer: “And?”

Me: “You bought this one because you wanted the digital channels, yes?”

Customer: “I would have thought that obvious!”

Me: “Analogue won’t pick up digital. It also isn’t as clear.”

Customer: “The world has gone stupid! An educated woman like me shouldn’t have to learn anything new!”

Next customer in line: “Have you ever thought you’re the stupid one lady? Its two f***ing buttons! I’m older than you and I can use one!”

(She continues to mutter about the world and its stupidity while leaving the store after insisting on a refund.)