(I had dealt with this customer three hours before this phone call to make an 16×20 frame. I’ve given them a copy of the bill so they can see all the information.)

Customer: “I think the girl who did my order made a mistake! I think she wrote the sizes in backwards.”

Me: “Backwards? Did she write 61×02?”

Customer: “No. Were it says ‘width’ she wrote 20, but the width is 16!

Me: “Did she write 16 as the height ma’am?”

Customer: “Yes! But that means the frame will be longer than wide.”

Me: “The frame looks the same on all sides ma’am. 20×16 and 16×20 are the same size. All they’ll have to do is turn it 90 degrees.”

Customer: “They’re smart enough to do that?”