It Pays To Be Patient, Part 3
(I am a manager at a fast food restaurant. Things have been running behind in the kitchen, so we are caught off-guard with a long line of cars, forcing customers to wait while their food is cooked. I deliver an order to one particularly unhappy customer.)
Me: “Here you go, sir. I’m so sorry about the wait.”
Customer: *snatches the bag from my hands and screeches off without a word*
(A couple days later, I am working the morning shift again and the same man comes through the drive-thru.)
Customer: “Excuse me, were you the girl I was angry with the other morning?”
Me: “Yes, sir. I’m so sorry for making you wait so long.”
Customer: “No, I’m sorry. You were just trying to do your job. Have a nice day!”
(The customer proceeds to place a 10 dollar bill in my hand. I definitely had a nice day!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
