It Just Jumps Off The Page
Me: *on the phone* “Hello, [Copy Shop] Printing.”
Woman: “Yeah, I need to get something printed, and I just need to know if you can do it or not.”
Me: “That’s entirely possible. What is it you want to print?”
Woman: “Well, it’s something on a website.”
Me: “Hmm. Web-res graphics tend not to print well. You’ll want something at least 300 dpi. And web graphics are in RGB color, and we would need CMYK.”
Woman: “Oh. Well, if I show you the website, can you check?”
Me: “Sure, no problem.”
(She sends me to this website and directs me to a banner ad.)
Me: “Uh, you mean this advertisement that’s flashing at the top of the screen?”
Woman: “Yeah, can you print that? Like 1,000 of them so I can hand them out?”
Me: “But it’s animated. Even if the quality was good enough to print, I could only print one still frame… It wouldn’t be moving.”
Woman: “Darn it! That’s what my boyfriend told me, too! I just wanted to be sure.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.