Caller: “I’m having trouble downloading pictures in your program. ¬†My camera doesn’t appear in the list.”

(I ask him some questions and determine that his camera is not compatible with our software.)

Me: “I’m sorry, it looks as though you’ll have to download your pictures using the software that came with your camera. ¬†What program do you normally use?”

Caller: “Chlamydia.”

Me: “I’m sorry, what was that?”

Caller: “I usually download my pictures in Chlamydia.”

Me: *stifling laugh* “Go into your start menu and read me the name of the program very carefully.”

Caller: “Ok, it says cam-ee-dee-uh.”

Me: “Oh, Camedia…”

(I keep it together and manage to wrap up the call.)

Me: “Thank you for calling *** technical support. Is there anything else I can do for you?”

Caller: “Nope, I’ll just dowload my pictures in Chlamydia then. Thanks!” *click*