(I work in a doctor’s office calling previous patients asking them to rate the quality of their visit. If they rate it “good” or below, I have to ask why and take down the reason. I have just gotten through most of the questions, when I ask the final one.)

Me: “…and would you rate our billing service as excellent, very good, good, fair, or poor?”

Patient: “Oh, good, I guess.”

Me: “Okay, and may I ask why you didn’t rate it excellent or very good?”

Patient: “It’s a BILL!”

Me: *laughing* “All right, I will make sure to make a note of that. Thank you very much and have a wonderful day!”