Customer: “I had something typed up that I was going to send you. Tell me, how do you find a file that you’ve lost on your computer? I know it’s on here somewhere, but I can’t find it.”

Me: “Oh, well, go to the upper right hand corner–”

Customer: “I’ve tried that! I couldn’t find the file!”

Me: “Hmm. Do you remember what the file name was?”

Customer: “I don’t think it had a file name!”

Me: “Well, did you save it as ‘Untitled’, then?”

Customer: “I don’t think I saved it…”