Intelligence Abhors A Vacuum, Part 5
(I work at a very popular car wash. On a busy day, we can reach a volume of over a thousand customers. We only have five vacuums, which are free during business hours, and $1.00 after close. Due to wet paint, we close one vacuum, which includes shutting the power to that individual vacuum off completely, posting signs on the vacuum AND on the trash can which we placed in front of it, and taping it off. Despite this, a customer attempts to use it anyway. It won’t turn on, so she walks up to the building.)
Customer: “May I have change for a dollar?”
Me: *knowing why she’s asking* “Of course, but are you needing change for a vacuum?”
Customer: *points to the one that’s closed* “Yes! That vacuum won’t turn on!”
Me: “That’s because it’s been shut off.”
Customer: “But I need to vacuum out my car. I already parked there and got out and walked all the way over here!”
Me: “There are signs that say it’s out of order.”
Customer: “I didn’t see them!”
Me: “You didn’t see that it’s been cordoned off, the trash can in front of it to prevent people from parking there, or the signs that state ‘Out of Order’?”
Customer: “You know what?! I’ll go somewhere else!”
Me: “Have a nice day!”
Related:
Intelligence Abhors A Vacuum, Part 4
Intelligence Abhors A Vacuum, Part 3
Intelligence Abhors A Vacuum, Part 2
Intelligence Abhors A Vacuum
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
