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    Insanity Comes Through Loud And Clear

    | Alberta, Canada | Top

    (This guy called in and got the wrong department, and the correct department was in another city, or perhaps country.)

    Me: “I’m sorry, but I can’t access your account from my department. If you’ll let me put you on hold, I’ll transfer you to someone who–”

    Customer: “No! Every time I get put on hold I get dropped.”

    Me: “Well, I can’t help you unless you let me put you–”

    Customer: “Stop interrupting me!”

    Me: “I… I’m not–”

    Customer: “Yes you are! Do we have to start using the over-and-out method?”

    Me: “I’m not sure what–”

    Customer: “After everything I say, I say ‘over’. Then you can talk. Then you say ‘over’, and I can talk.”

    Me: “I’m not really sure that’s nessec–”

    Customer: “Now, I need to put more minutes on my phone. Over.”

    Me: “I’m in the post-paid department and I can’t access Prepaid accounts here. If you’ll let me transfer you I can get someone who can help you. Over.”

    Customer: “No. I refuse to be put on hold. Just get someone to come over and use your phone.”

    (There is a long pause.)

    Customer: “…hello? Are you ignoring me?” *another long pause* “HELLOOOOOO!”

    Me: “…you didn’t say ‘over’.”