Inconvenience Saves The Day
Me: “Thank you for calling [Company] Pay Per View. This is [My Name] speaking. How can I help you?”
Customer: “Uh, yeah… I, uh, used up all my credit, and I need you to give me some more.”
Me: “You can purchase credit on our website, or through the automated system on the phone. Would you like assistance with either of those?”
Customer: *yelling* “NO! WHAT ARE YOU SAYING?! YOU SAYING I’M STUPID?!”
Me: “Um, no… I was just offering to–”
Customer: “WELL, NOW I WANT IT FREE! I DEMAND £20 FREE CREDIT!”
Me: “I can’t just hand out free credit like that; that’s not how it works. If you have a complaint, I can transfer you to that department–”
Customer: “NO!” *suddenly quiet* “Where is your office located?”
Me: “We’re in [Location].”
Customer: “RIGHT! I’M GONNA COME DOWN THERE AND F*** YOU UP! I KNOW YOUR NAME, F***HEAD! I’LL F****** FIND YOU!”
Me: “…”
Customer: “Wait, where is [Location], exactly?”
Me: “Um… about an hour out of the city by bus or car.”
Customer: “What?! Really? That far? Nah… I’ll probably leave it so. Thanks anyway. Bye.” *hangs up*
This story is part of the Customers With Wild Mood Swings roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?