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    In That Case, Replace Them Daily

    , | Redwood City, CA, USA |

    Customer: “Could you check my brakes and see if they are bad?”

    Coworker: “Of course. Which vehicle is yours?”

    Customer: “Oh, I walked here.”

    Coworker: “Ok, well we can’t check your brakes if the car isn’t here.”

    Customer: “I told you I walked here. I just want to know if I need new brakes.”

    Coworker: “I can’t tell you that unless I actually see the vehicle.”

    Customer: “Can’t you just tell me if I need new brakes for my car? It’s a Mercedes if that helps at all.”

    Coworker: “Like I said, I need to see the car to tell you if you need new brakes.”

    Customer: “OK, so can you tell me if my brakes are bad?”

    Me: “We physically need the car here in front of us so we can look at the brakes with our own eyes and determine if they are bad or not.”

    Customer: “It’s a Mercedes.”