In That Case, Replace Them Daily
Customer: “Could you check my brakes and see if they are bad?”
Coworker: “Of course. Which vehicle is yours?”
Customer: “Oh, I walked here.”
Coworker: “Okay, well we can’t check your brakes if the car isn’t here.”
Customer: “I told you I walked here. I just want to know if I need new brakes.”
Coworker: “I can’t tell you that unless I actually see the vehicle.”
Customer: “Can’t you just tell me if I need new brakes for my car? It’s a Mercedes if that helps at all.”
Coworker: “Like I said, I need to see the car to tell you if you need new brakes.”
Customer: “Okay, so can you tell me if my brakes are bad?”
Me: “We physically need the car here in front of us so we can look at the brakes with our own eyes and determine if they are bad or not.”
Customer: “It’s a Mercedes.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
