Me: “This is [law firm], how can I help you?”

Customer: “Are you located on the fifth floor?”

Me: “Yes.”

Customer: “Well, I am on the fifth floor and there are no offices here.”

Me: “There are three law firms on the fifth floor, ma’am. We are the one all the way to the right of the elevator.”

Customer: “No, there are no offices on this floor. It’s totally open. And, its hot.”

Me: “Hot?”

Customer: “Yeah, its hot. I think you gave me the wrong address.”

(Verifies address, customer has the correct address.)

Customer: “Well, its just an open floor. I got out of my car up here and there’s no office.”

Me: “Are you… are you on the fifth floor of the parking garage?”

(My office window looks out at the roof (fifth) level of the parking garage. Sure enough there is a women on her cell phone pacing around the roof level of the parking garage.)

Customer: “You told me to go to the fifth floor.”

Me: “Of the office building, ma’am, not of the parking garage.”