November Theme Of The Month: Black Friday!

In Line And Out Of Line, Part 5

| Sydney, NSW, Australia | At The Checkout, Bad Behavior

(There’s a long line of customers with two staff members serving. The phone rings and my coworker answers.)

Coworker: “Hi, this [Coworker]. How can I help you?”

Customer: “Do you have [item] in stock? I need to buy one.”

Coworker: *runs to check, comes back to the phone* “Yes, we have it in stock. Would you like me to hold one for you?”

Customer: “Yes. I’ll be in to pick it up. My name is [Customer]. Good bye.”

(My coworker goes back to serving the line. She serves two customers and then gets to the third one.)

Customer: “Hi, I’m [Customer] and am here to pick up [item].”

Coworker: “You called me while in the line?”

Customer: “Yes. I am in a hurry and didn’t want to wait while you went to get the item.”

Coworker: “Really? Did you realise that I had to spend extra time with the last two customers apologising to them because they were irate that I took a phone call while they were waiting? You would have been gone by now if you had simply waited your turn.”

In Line And Out Of Line, Part 4
In Line And Out Of Line, Part 3
In Line And Out Of Line, Part 2
In Line And Out Of Line