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    In Line And Out Of Line, Part 5

    | Sydney, NSW, Australia | At The Checkout, Bad Behavior

    (There’s a long line of customers with two staff members serving. The phone rings and my coworker answers.)

    Coworker: “Hi, this [Coworker]. How can I help you?”

    Customer: “Do you have [item] in stock? I need to buy one.”

    Coworker: *runs to check, comes back to the phone* “Yes, we have it in stock. Would you like me to hold one for you?”

    Customer: “Yes. I’ll be in to pick it up. My name is [Customer]. Good bye.”

    (My coworker goes back to serving the line. She serves two customers and then gets to the third one.)

    Customer: “Hi, I’m [Customer] and am here to pick up [item].”

    Coworker: “You called me while in the line?”

    Customer: “Yes. I am in a hurry and didn’t want to wait while you went to get the item.”

    Coworker: “Really? Did you realise that I had to spend extra time with the last two customers apologising to them because they were irate that I took a phone call while they were waiting? You would have been gone by now if you had simply waited your turn.”

    Related:
    In Line And Out Of Line, Part 4
    In Line And Out Of Line, Part 3
    In Line And Out Of Line, Part 2
    In Line And Out Of Line