November Theme Of The Month: Black Friday!

In Line And Out Of Line, Part 3

| Toronto, ON, Canada | At The Checkout, Wild & Unruly

(Today is a busy weekend. I’m working checkout and there is a huge line waiting. In the middle of one of my transactions, a woman cuts everyone in line. The people in line are visibly agitated but just let it go.)

Me: “Sorry, ma’am. I cannot check you out. These customers have been waiting in line patiently for their turn. Please go wait like everyone else.”

Customer: “I’m in a hurry. Please, can you make an exception just this once?”

Me: “Ma’am, I’m sorry, but it just wouldn’t be fair for everyone else in line. Please wait for your turn.”

(After I say this, the customer’s mood quickly swings from a cheery to angry.)

Customer: “This store should treat their customers better! I’m giving them all my hard earned money. You know what? F*** this place and everyone here! You people are f******* idiots! I’m going to shop at [Competitor]!” *storms out without her items*

(As she turns her back and storms off, almost everyone in line, and even some people in other lines, flip her off in unison.)

In Line And Out Of Line, Part 2
In Line And Out Of Line