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    Ignoring The Staff Is Its Own Reward

    | NC, USA | At The Checkout, Top

    (During the Christmas rush, a customer comes into my line talking on her cell phone.)

    Me: “Hello. Would you like a protection plan with this?”

    (Customer ignores me.)

    Me: “Do you have a rewards card with us, ma’am?”

    (Customer continues to ignore me.)

    Me: “Okay, here’s your receipt. Have a nice day!”

    (Customer stops talking on her phone and looks at me.)

    Customer: “What about my rewards card?”

    Me: “Well, I asked you if you had one, but you were too busy talking.”

    Customer: “So you’re saying it’s my fault?”

    Me: “Yes.”