If You’re Gonna Be Off, Be Waaaay Off
(A customer calls on the phone.)
Me: “Hello, how can I help?”
Customer: “I need an air filter for my car.”
Me: “Okay, sir, what is the model of your car?”
Customer: “It’s red.”
Me: “Okay, so it is red, but what car model is it? Is it a ford or a fiat?”
Customer: “It’s sort of big and red.”
Me: “…I think you should come round to the store and show us the car you need the filter for.”
Customer: “Are you saying I’m wrong? The customer is always right!”
Me: “No, sir. I’m not saying you are wrong…”
(After this, he hung up and parked his BLUE Audi outside the shop and said it was for that car.)
This story is part of our Customers With Super-Vague Requests roundup!
Read the next story in this roundup!
Read the Super-Vague Requests roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
