If At First You Don’t Succeed, Ask, Ask Again
(I’ve just finished helping a customer pick out everything she needs to start oil painting.)
Customer: “Do you sell drop cloths?”
Me: “I’m sorry, no. We don’t even sell anything like that.”
Customer: “Well, what about tarps?”
Me: “Sorry, we don’t sell those, either.”
Customer: “Do you have any plastic sheeting I could lay on my floor, in case my oil paint drips?”
Me: “No, ma’am.”
Customer: “What about vinyl sheeting?”
Me: “With all due respect, I answered your question the first time you asked it. It doesn’t matter how many times you reword your question, we simply don’t have what you’re looking for.”
Customer: “Well, do you have anything similar?”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
