(A guest was locked out of their condo, but since they booked through a separate company, I couldn’t let him back in.)

Customer: “So…there’s no way you have a master key that can let me in?”

Me: “No. Our keys don’t work for other company’s units.”

Customer: “But..I have a key. It just doesn’t work.”

Me: “We can’t make new keys for units we don’t manage.”

Customer: “So…if there’s a fire….”

Me: “In that case, you’d want to get OUT of the building.”

Customer: “Right….”