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    If At First You Don’t Succeed…

    | Keystone, CO, USA |

    (A guest was locked out of their condo, but since they booked through a separate company, I couldn’t let him back in.)

    Customer: “So…there’s no way you have a master key that can let me in?”

    Me: “No. Our keys don’t work for other company’s units.”

    Customer: “But..I have a key. It just doesn’t work.”

    Me: “We can’t make new keys for units we don’t manage.”

    Customer: “So…if there’s a fire….”

    Me: “In that case, you’d want to get OUT of the building.”

    Customer: “Right….”