I Said, Zzzzip It
Customer: “I’m trying to add an FTP user, and I can’t figure out what to do.”
Me: “All right, sir. I see that this is on a server for which you declined a support contract. All I can do is direct you to the help center article that will instruct you how to do this; I can’t add it for you or walk you through it.”
Customer: “Look, all I’m trying to do is add an FTP user.”
Me: “Sir, when you purchased this server we offered a support contract, which you declined–”
Customer: “I just want to add an FTP user! You should be able to do that for me!”
Me: “–and when you declined the support contract, you had to click on a button to accept full responsibility for managing your server.”
Customer: “This isn’t a server management issue. I’m just trying to add an FTP user.”
Me: “Sir, true or false? You purchased this server from us.”
Customer: “True.”
Me: “You declined the support contract, true or false?”
Customer: “True.”
Me: “And you accepted full responsibility for managing the server, true or false?”
Customer: “True.”
Me: “…so, why are you asking me?”
Customer: “…” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
