I Said, Zzzzip It

| Phoenix, AZ, USA | Uncategorized

Customer: “I’m trying to add an FTP user, and I can’t figure out what to do.”

Me: “Alright, sir. I see that this is on a server for which you declined a support contract. All I can do is to direct you to the help center article that will instruct you how to do this; I can’t add it for you, or walk you through it.”

Customer: “Look, all I’m trying to do is add an FTP user.”

Me: “Sir, when you purchased this server we offered a support contract, which you declined–”

Customer: “I just want to add an FTP user! You should be able to do that for me!”

Me: “–and when you declined the support contract, you had to click on a button to accept full responsibility for managing your server.”

Customer: “This isn’t a server management issue. I’m just trying to add an FTP user.”

Me: “Sir, true or false? You purchased this server from us.”

Customer: “True.”

Me: “You declined the support contract, true or false?”

Customer: “True.”

Me: “And you accepted full responsibility for managing the server, true or false?”

Customer: “True.”

Me: “…so, why are you asking me?”

Customer: “…” *click*