Me: “Hi, how can I help you today, ma’am?”

Lady: “Hi, yes. I’d like to get a bottle of wine for my neighbor.”

Me: “Alright, what kind?”

Lady: “Kind?”

Me: “Yes, red or white?”

Lady: “Oh, there are two kinds?”

Me: “Well, there are more than two, but those are general groups.”

Lady: “Oh, well, he’s Italian…I think…so we’ll go with Italian.”

Me: “Alright, a red or a white Italian?”

Lady: “Well, he’s kind of Tan, but I guess White.”

Me: “Um…not your neighbor. The wine, ma’am?”

Lady: “Oh…the Italian wines have groups too? I guess one of each…”

(This was just the beginning, as I had to describe the fact that there are numerous Red and White wine varieties. You can imagine how that went.)