I Just Called To Say I Hate You
(This conversation happens a week after Hurricane Katrina. The store is understaffed, we have more customers than we can handle, and prescriptions are taking four-to-six days to get filled. I also have a long line at the front of the store and am the only cashier up front.)
Me: “Thank you for calling [Store]. How may I help you today?”
Customer: “I just want to let you know how angry I am right now.”
Me: “Well, what is the problem, ma’am? ”
Customer: “I brought a prescription in four days ago and it still isn’t ready.”
Me: “Okay, well, hold on while I transfer your call to our pharmacy.”
Customer: “No! I already spoke with them and they said there was nothing they could do right now.”
Me: “All right, ma’am. I can transfer you to one of my managers.”
Customer: “I don’t want to talk to them. I just want to let y’all know how angry I am right now.”
Me: “Look, I understand. Would you like me to transfer you to a manager or the pharmacy?”
Customer: “I already told you no! I just want to let you know how mad I am right now and that I will not be shopping in your store again.”
Me: “Look, lady, they pay me $6.00 an hour. I honestly don’t care, but I will be more than happy to transfer you to someone who might! I am the only cashier and have a very long line. I don’t have time for this!”
Customer: “I just called to tell you–”
Me: *click*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
