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    I Just Called To Say I Hate You

    | Hammond, LA, USA |

    (This conversation happened a week after Hurricane Katrina; the store was understaffed, we had more customers than we could handle, and prescriptions were taking 4-6 days to get filled. I also had a long line at the front of the store and was the only cashier up front.)

    Me: “Thank you for calling ***, how may I help you today?”

    Customer: “I just want to let you know how angry I am right now.”

    Me: “Well, what is the problem, ma’am? ”

    Customer: “I brought a prescription in four days ago and it still isn’t ready.”

    Me: “Ok, well hold on while I transfer your call to our pharmacy.”

    Customer: “No! I already spoke with them and they said there was nothing they could do right now.”

    Me: “Alright ma’am, well I can transfer you to one of my managers.”

    Customer: “I don’t want to talk to them, I just want to let y’all know how angry I am right now.”

    Me: “Look, I understand, would you like me to transfer you to a manager or the pharmacy?”

    Customer: “I already told you no! I just want to let you know how mad I am right now and that I will not be shopping in your store again.”

    Me: “Look lady, they pay me $6.00 an hour. I honestly don’t care, but I will be more than happy to transfer you to someone who might! I am the only cashier and have a very long line, I don’t have time for this!”

    Customer: “I just called to tell you–”

    Me: *click*