(I work at a place that does repairs for Sony computers, stereos, cameras and the like. Hence, our store has the word ‘Sony’ in the title.)

Me: “Good morning, [company name]. How can I help you?”

Customer: “Is that Sony Music?”

Me: “No, sorry, this is Sony Repairs.”

Customer: “I’m trying to get through to Simon Cowell. He works with Susan Boyle.”

Me: “No, sorry. We repair Sony laptops.”

Customer: “So, you’re not Sony Music. Repairs are no good. Thanks.”