Human Interaction Is For Slackers
Me: “Thanks for calling [Bank]. How can I help you?”
Customer: “Hi, I need my balance.”
Me: “Sure, do you have your account number?”
Customer: “Don’t you have a phone number I can call where I don’t have to talk to a live person?”
Me: “Yes, we do, but I’d be more than happy to check that balance for you.”
Customer: “No, I’ll just take that other number.”
Me: “Okay, it’s [phone number].”
Customer: “Thanks! Now, I don’t need to talk to a live person!”
Question of the Week
Have you ever served a bad customer who got what they deserved?