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    Human Interaction Is For Slackers

    | Normal, IL, USA |

    Me: “Thanks for calling [bank]. How can I help you?”

    Customer: “Hi, I need my balance.”

    Me: “Sure, do you have your account number?”

    Customer: “Don’t you have a phone number I can call where I don’t have to talk to a live person?”

    Me: “Yes, we do, but I’d be more than happy to check that balance for you.”

    Customer: “No, I’ll just take that other number.”

    Me: “Okay, it’s [phone number].”

    Customer: “Thanks! Now, I don’t need to talk to a live person!”