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    How To Make An Employee’s Day

    | New York, USA | Awesome Customers, Top

    (I work at a call center. As I’m working, I overhear my coworker talking another call.)

    Coworker: “Hi, my name is [name]. I’m calling from [organization]…”

    (As usual, I tune her out since it’s just a script and focus on my own call. However, after a few minutes, she hangs up and excitedly speaks to everyone in the room.)

    Coworker: “Guys! She used my name!”

    Manager: “What?”

    Coworker: “She used my name! When she hung up, she said, ‘Have a nice day, [name]‘!”

    (To this day, whenever the room’s getting a little down, someone always tells the story of the customer who used her name!)