(I work at a call center. As I’m working, I overhear my coworker talking another call.)

Coworker: “Hi, my name is [name]. I’m calling from [organization]…”

(As usual, I tune her out since it’s just a script and focus on my own call. However, after a few minutes, she hangs up and excitedly speaks to everyone in the room.)

Coworker: “Guys! She used my name!”

Manager: “What?”

Coworker: “She used my name! When she hung up, she said, ‘Have a nice day, [name]‘!”

(To this day, whenever the room’s getting a little down, someone always tells the story of the customer who used her name!)