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  • September Theme Of The Month: Overheard!

    How To Deal With Gritty Customers

    | Ohio, USA | Uncategorized

    (Our home phone number is very close to a local hardware and building supply store.)

    Me: “Hello?”

    Customer: “Yeah, I wanna order some gravel.”

    Me: “I’m sorry, you’ve got the wrong number. You want [correct number].”

    Customer: “That’s what I called!”

    Me: “No, it isn’t.  You’re trying to call [Supply Store]. This is a private residence.”

    (This goes on for eight sets of hang-up and call backs, with the guy getting nastier and nastier.)

    Customer: “Listen, lady.  I’m getting really tired of the run-around, so just take my d*** concrete order!”

    Me: “Fine, sir. That was 8 tons? It’ll be delivered around 4pm today.”