How To Deal With Gritty Customers
(Our home phone number is very close to a local hardware and building supply store.)
Me: “Hello?”
Customer: “Yeah, I wanna order some gravel.”
Me: “I’m sorry, you’ve got the wrong number. You want [correct number].”
Customer: “That’s what I called!”
Me: “No, it isn’t. You’re trying to call [Supply Store]. This is a private residence.”
(This goes on for eight sets of hang-up and call backs, with the guy getting nastier and nastier.)
Customer: “Listen, lady. I’m getting really tired of the run-around, so just take my d*** concrete order!”
Me: “Fine, sir. That was 8 tons? It’ll be delivered around 4pm today.”


