How To Deal With Gritty Customers

| Ohio, USA | Uncategorized

(Our home phone number is very close to a local hardware and building supply store.)

Me: “Hello?”

Customer: “Yeah, I wanna order some gravel.”

Me: “I’m sorry, you’ve got the wrong number. You want [correct number].”

Customer: “That’s what I called!”

Me: “No, it isn’t.  You’re trying to call [Supply Store]. This is a private residence.”

(This goes on for eight sets of hang-up and call backs, with the guy getting nastier and nastier.)

Customer: “Listen, lady.  I’m getting really tired of the run-around, so just take my d*** concrete order!”

Me: “Fine, sir. That was 8 tons? It’ll be delivered around 4pm today.”