How To Create Characters
Call Center | Right
| June 2, 2011
(A customer calls in to make a payment with his credit card. He is an older man, and is obviously having trouble reading the numbers.)
Customer: “Let’s see. 1, H–”
Me: “Sir? Did you say H?”
Customer: “Yeah. H, 8–”
Me: “I’m sorry, sir. There are no letters in a credit card number.”
Customer: “Yeah there are. 1, H, 8, L…”
(I try, just in case. I receive an error as soon as I type in the letter.)
Me: “I’m terribly sorry, sir. It won’t accept letters.”
Customer: “Well try again! 1, H, 8, L, 6…”
*long pause*
Customer: “Oh! I have this thing up-side-down!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
