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    How To Connect To The Printernet

    | Bismarck, ND, USA |

    (A customer calls in complaining that her internet wasn’t working. I begin walking through the troubleshooting steps.)

    Me: “Is the modem plugged into the power outlet?”

    Caller: “Yes.”

    Me: “Is the modem connected to the cable jack? And, are the lights all on it?”

    Caller: “Yes.”

    Me: “And the modem is plugged directly into the computer?”

    Caller: “Yes, with a USB cable.”

    (About ten minutes pass of me trying to figure out the problem, to no avail.)

    Caller: “I don’t understand it! Everything is plugged in right, the cable is connected to the modem, and the modem is plugged into the printer!”

    Me: “Wait, the printer?”

    Caller: “Yeah, it’s plugged into the printer. The printer is plugged into the computer so it will go through it.”