How To Connect To The Printernet
(A customer calls in complaining that her internet wasn’t working. I begin walking through the troubleshooting steps.)
Me: “Is the modem plugged into the power outlet?”
Caller: “Yes.”
Me: “Is the modem connected to the cable jack? And, are the lights all on it?”
Caller: “Yes.”
Me: “And the modem is plugged directly into the computer?”
Caller: “Yes, with a USB cable.”
(About ten minutes pass of me trying to figure out the problem, to no avail.)
Caller: “I don’t understand it! Everything is plugged in right, the cable is connected to the modem, and the modem is plugged into the printer!”
Me: “Wait, the printer?”
Caller: “Yeah, it’s plugged into the printer. The printer is plugged into the computer so it will go through it.”
Question of the Week
Have you ever served a bad customer who got what they deserved?