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    How The Cookie Crumbles

    | Hamilton, ON, Canada |

    Customer: “I would like to return these cookies. There are two cookies missing.”

    Me: “Alright, were they stale?”

    Customer: “No, my son just didn’t like them. I have the receipt.”

    Me: “I’m sorry. I cannot refund them.”

    Customer: “But there are two cookies missing!”

    Me: “I realize that, but we cannot resell this product because you have opened them.”

    Customer: “I don’t understand. What is the point of keeping a receipt if you cannot return an item? My son didn’t like them! There are only two missing!”

    Me: “I’m sorry miss, but as a consumer, that is a risk you are willing to take when trying a new product.”

    Customer: “It’s only missing two cookies!”

    (The customer eventually left, albeit begrudgingly.)