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    Hospitality Is Going South

    | LA, USA | Bigotry, Language & Words, Top

    Me: “Hello, thank you for calling [restaurant]. How can I help you today?”

    Customer: “I have some questions about a party coming in next week.”

    (I pull up our reservation book and review the information with the guest. She is very agitated, and makes a request that we are unable to take care of.)

    Me: “No ma’am. I’m afraid we have no way to do that. If you—”

    Customer: “How dare you! Don’t talk to me that way! I know exactly what you are doing! I hate it when you Southerners use ‘ma’am’! Don’t think I don’t know what you mean!”

    Me: “I’m sorry?”

    Customer: “I am so f***ing sick of your fake southern bulls***! I moved down here with my husband. He’s from here and I’m not. I’m so sick of you people calling me ‘ma’am’! I know that you aren’t really being polite, you’re being ugly to me and trying to pretend it’s polite so I won’t know what you’re f***ing doing! But I’m not a f***ing idiot. You are the rudest b**** I’ve ever met, you and all you other southern b*****s. F*** you!”

    (She hangs up and I am left thinking how sad her husband’s life must be. 15 minutes later, I get a phone call from the same woman.)

    Customer: *sheepishly* “I’m sorry. My husband heard the whole thing and demanded I apologize. He told me everyone in the South uses ‘ma’am’, and it’s just good manners. I just moved here with him and I can’t make any friends!”