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    Hoping They Were Born Yesterday

    | Houston, TX, USA | Food & Drink, Holidays, Liars & Scammers, Theme Of The Month

    (I work at a bakery franchise that specializes in bundt cakes. On loyalty customers’ birthdays, they have the opportunity to come into the store and get a free mini cake. The following exchange happens the week before Halloween over the phone.)

    Me: “Hello! Thank you for calling [Franchise Name]; how may I help you?”

    Caller: “Yeah, hi. I was just calling about the birthday bundtlet? I didn’t get one.”

    Me: “Oh, geez, sorry about that. When did you come in?”

    Caller: “I didn’t. I never got the email with the coupon on it.”

    Me: “Okay. When did you sign up for the loyalty program?”

    Caller: “Um, it was for my cousin’s birthday, so it was a while ago, and…”

    (The customer proceeds to ramble on for a minute or so, making me suspicious that she signed up after her birthday.)

    Me: “Okay, miss. If you come in with your ID, to prove that your birthday was within a week of today, I’ll check to make sure you’re on the loyalty program and get you that cake.”

    Caller: “Oh, my birthday was in August. But my husband’s birthday is in a week, so I’ll just get a bundtlet for then.”

    Me: “No, that won’t work. I’m sorry.”

    Caller: “God, I f****** hate this store. You never work with your customers!”