Hopefully, The Idea Will Stick
(A customer holds an open envelope with a prepaid label on it.)
Customer: “I don’t know how to ship it or anything.”
Me: “Well, basically, you’re gonna want to seal it up and give it to me.”
Customer: “How do I seal it up?”
Me: “You peel off this strip here”.
(I point to the peel-off backing of the adhesive strip.)
Customer: “But how do I peel it off?”
Me: “With your fingers?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
